piso789 Privacy Policy

1 Introduction & Scope

piso789 is the Philippines' trusted online casino and sportsbook platform, offering live sports betting, slots, bingo, sabong, and live casino games to eligible Filipino players. In the course of providing these services, piso789 necessarily collects and processes certain personal information about you.

This Policy applies to all personal data collected through the piso789 website at piso789.bet, the piso789 mobile platform, any piso789 applications, and through any interaction you have with piso789 customer support or marketing communications. It applies to all players who have registered an account with piso789 as well as to visitors who browse the Platform without registering.

This Policy does not apply to third-party websites, payment processors, or services that may be accessible through links or integrations on the piso789 Platform. Each third-party provider operates under its own independent privacy policy, and we encourage you to review those policies before sharing your data with them.

2 Data Controller Information

piso789 acts as the data controller in respect of the personal data it collects from you. As data controller, piso789 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out lawfully and in accordance with applicable Philippine data protection law.

piso789 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and with the Data Privacy Act of 2012. If you have any queries or concerns regarding the handling of your personal data, you may contact our DPO directly:

• Email: [email protected] (mark your subject line: "Data Privacy — DPO Request")
• Response Time: We aim to acknowledge all data privacy requests within 3 business days and to resolve them within 30 calendar days.

3 What Personal Data We Collect

piso789 collects the following categories of personal data from players and Platform visitors. The specific data collected in any given instance depends on how you use the Platform and what services you access.

4 How We Collect Your Data

piso789 collects your personal data through the following methods:

4.1 Direct Collection

You directly provide personal data to piso789 when you: register a new account and complete the sign-up form; submit KYC verification documents; make a deposit or request a withdrawal; contact our support team via live chat or email; respond to a piso789 survey, promotion, or feedback request; or update your account profile or preferences.

4.2 Automated Collection

When you visit the piso789 Platform, certain technical and usage data is collected automatically through cookies, web beacons, pixel tags, and server logs. This includes your IP address, browser type, device identifiers, pages visited, and the duration and frequency of your sessions. This data is collected to maintain Platform security, detect fraud, and improve the user experience.

4.3 Third-Party Sources

piso789 may receive supplementary data about you from third-party identity verification providers, payment processors (such as GCash and Maya), fraud prevention services, and analytics platforms that are integrated into the piso789 Platform. Such data is received and processed only to the extent necessary for the purposes described in this Policy.

5 How We Use Your Personal Data

piso789 uses the personal data it collects for the following specific purposes:

• Account Registration & Management — to create, maintain, and manage your piso789 player account, including authentication and password recovery;
• KYC & Age Verification — to verify your identity, confirm you are at least 21 years of age, and comply with PAGCOR-mandated Know Your Customer requirements;
• Payment Processing — to process your deposits, withdrawals, and related financial transactions in PHP through your chosen payment channel;
• Platform Delivery & Personalisation — to deliver the games, sports betting markets, and other services you access on piso789, and to personalise your experience based on your preferences and gaming history;
• Customer Support — to respond to your inquiries, resolve disputes, and process complaints through our live chat and email support channels;
• Fraud Prevention & Security — to monitor transactions and Platform activity for signs of fraud, money laundering, account sharing, bonus abuse, and other prohibited conduct;
• Regulatory Compliance — to fulfil piso789's legal and regulatory obligations, including reporting obligations to PAGCOR and compliance with the Anti-Money Laundering Act (AMLA) of the Philippines;
• Responsible Gaming — to monitor gaming patterns that may indicate problem gambling and to administer self-exclusion, deposit limit, and cooling-off requests;
• Marketing Communications — to send you promotional offers, bonus notifications, and platform updates, where you have opted in to receive such communications. You may opt out at any time via your account settings or by contacting support.

6 Legal Basis for Processing

piso789 processes your personal data on one or more of the following lawful bases as recognised under the Data Privacy Act of 2012:

• Consent — where you have given clear, freely given, specific, and informed consent to the processing of your data for a particular purpose (e.g., receiving marketing communications or accepting cookies);
• Contractual Necessity — where processing is necessary to perform the contract between you and piso789 (i.e., the Terms & Conditions you accepted upon registration), such as processing your deposits and withdrawals;
• Legal Obligation — where processing is required for piso789 to comply with a legal or regulatory obligation, such as KYC requirements under PAGCOR regulations or transaction reporting under the AMLA;
• Legitimate Interests — where processing is necessary for piso789's legitimate business interests, such as fraud detection, Platform security, and improving the quality of our services, provided those interests are not overridden by your data protection rights.

7 Sharing Your Personal Data

piso789 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data only in the following limited circumstances:

7.1 Service Providers

piso789 engages trusted third-party service providers to assist in operating the Platform. These include payment processors (GCash, Maya, BPI, BDO, Metrobank), identity verification vendors, IT infrastructure providers, customer support platform providers, and fraud detection services. All service providers are contractually bound to process your data only on piso789's instructions and in accordance with applicable Philippine data protection law.

7.2 Regulatory & Law Enforcement Authorities

piso789 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required to do so by law, court order, or binding regulatory directive.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of piso789's assets, your personal data may be transferred to the successor entity, subject to equivalent data protection safeguards. piso789 will notify affected players of any such transfer in accordance with applicable law.

8 Cookies & Tracking Technologies

The piso789 Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and collect analytical data about Platform usage. A cookie is a small text file placed on your device by our web server when you visit the Platform.

Types of Cookies We Use

• Strictly Necessary Cookies — These are essential for the Platform to function. They maintain your login session, remember your language preference, and enable basic security features. These cookies cannot be disabled without significantly impairing Platform functionality.
• Analytics Cookies — These collect anonymised data about how players interact with the Platform — which pages are visited most, how long sessions last, and where errors occur. This data helps piso789 improve the Platform experience.
• Functional Cookies — These remember your preferences, such as your preferred sports category, display settings, and notification preferences, so you don't need to re-enter them on every visit.
• Marketing Cookies — Where you have consented, these cookies track your interaction with piso789 promotional content to help us deliver more relevant offers. You may withdraw this consent at any time via your account settings.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from logging in or using core Platform features.

9 Data Retention

piso789 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Active Account Data — Retained for the duration of your active piso789 account and for a minimum period of 5 years following account closure, in compliance with PAGCOR recordkeeping requirements;
• KYC & Identity Documents — Retained for a minimum of 5 years from the date of submission, or longer where required by AMLC regulations;
• Financial Transaction Records — Retained for a minimum of 5 years from the date of the transaction, as mandated by the Anti-Money Laundering Act;
• Customer Support Records — Retained for 3 years from the date of the interaction, to enable dispute resolution and quality review;
• Marketing Preference Data — Retained until you withdraw your marketing consent, after which opt-out records are kept for 2 years as evidence of compliance.

Upon expiry of the applicable retention period, piso789 will securely delete or anonymise your personal data in a manner that prevents its reconstruction or re-identification.

10 Data Security

piso789 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• TLS Encryption — All data in transit between your device and piso789 servers is encrypted using industry-standard TLS protocols;
• At-Rest Encryption — Sensitive data stored on piso789 servers, including KYC documents and financial records, is encrypted at rest;
• Access Controls — Access to personal data is restricted to authorised piso789 personnel on a strict need-to-know basis, enforced through role-based access control systems;
• Two-Factor Authentication — piso789 provides SMS OTP two-factor authentication for player accounts and requires it for all staff accessing internal systems containing personal data;
• Regular Security Audits — piso789 conducts periodic security assessments and penetration testing of its Platform infrastructure;
• Incident Response — piso789 maintains a data breach response procedure. In the event of a personal data breach that poses a risk to player rights, we will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by NPC Circular No. 16-03.

11 Your Data Rights

As a data subject under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by piso789:

11 Exercising Your Rights (continued)

To exercise any of the rights listed above, please contact piso789's Data Protection Officer by emailing [email protected] with the subject line "Data Privacy Request — [Your Right]" (e.g., "Data Privacy Request — Right to Access"). Please include your full registered name and the email address associated with your piso789 account so we can verify your identity before processing the request.

piso789 will not charge a fee for processing reasonable data subject requests. However, we reserve the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests, or to refuse to act on such requests, in accordance with NPC guidelines.

12 Children & Minors

The piso789 Platform is strictly intended for adults aged 21 years and above in accordance with Philippine gaming regulations enforced by PAGCOR. piso789 does not knowingly collect personal data from any person under the age of 21.

If piso789 becomes aware that personal data has been collected from a person under the age of 21, such data will be deleted immediately and the associated account will be permanently closed. Any funds in such an account will be handled in accordance with PAGCOR's guidelines on underage gambling incidents.

If you are a parent or guardian and you believe that your child or a minor in your care has provided personal information to piso789, please contact us immediately at [email protected] so that we may take prompt corrective action.

13 Changes to This Privacy Policy

piso789 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. The "Last Updated" date at the top of this page will be revised whenever a change is made.

Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — piso789 will notify registered players via email to their registered address and/or via a prominent notice on the Platform at least 14 days before the change takes effect.

Your continued use of the piso789 Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must stop using the Platform and may request account closure as described in our Terms & Conditions.

14 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way piso789 handles your personal data, please reach out to our Data Protection Officer through any of the following channels:

• Email: [email protected] — use subject line "Data Privacy — DPO Request"
• Live Chat: Available 24/7 on the piso789 Platform — for urgent data security concerns

piso789 will acknowledge all privacy-related correspondence within 3 business days and aims to resolve all requests within 30 calendar days. In complex cases requiring additional investigation, we will inform you of the extended timeline and the reason for the delay.

If you are not satisfied with piso789's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent supervisory authority responsible for enforcing the Data Privacy Act of 2012.